This policy explains how cancellations and refunds work for TallyCloud subscriptions.
1. Free trial
Eligible plans start with a 30-day free trial. You can cancel at any time during the trial and you will not be charged.
2. Cancelling a subscription
- You can cancel from the customer portal or by contacting support.
- Monthly plans: cancellation takes effect at the end of the current billing month.
- Yearly plans: cancellation takes effect at the end of the paid yearly term unless a refund applies under section 3.
- There are no cancellation fees on standard plans. Dedicated Cloud terms are as set out in your order.
3. Refunds
- Monthly fees already paid are generally non-refundable.
- For yearly plans cancelled within [__] days of the start of a paid term, we may refund the unused portion on a pro-rata basis, less any discounts availed.
- If we are unable to provide the service you ordered, we will refund amounts paid for the period not provided.
- Approved refunds are made to the original payment method, typically within 7–10 business days.
- GST is refunded or adjusted through a credit note as permitted by law.
4. Your data after cancellation
Please export your company data before your service ends. After the service ends, workspace data is retained for [__] days so that you can request an export, and is then permanently deleted, including backups, in line with our retention schedule.
5. How to request a refund
Email support@tallycloud.net or raise a ticket from the customer portal with your order or invoice number.
Questions about this policy? Email support@tallycloud.net.
TallyPrime and Tally are trademarks of Tally Solutions Pvt. Ltd. TallyCloud is an independent cloud hosting service and is not affiliated with, endorsed by or sponsored by Tally Solutions Pvt. Ltd. Customers must hold a valid Tally licence.